Help & FAQs


Most frequent questions and answers

Counselling and Psychotherapy are umbrella terms that cover a range of talking therapies. They are delivered by trained practitioners who work with people over a short or long term to help them bring about effective change or enhance their wellbeing.’ BACP

There are many different therapies and methods that can be used. I am an Integrative Counsellor which means I work with many different theories and methods: if you have a specific approach in mind you would like, please let us know and we will incorporate this into your Counselling sessions.

When you have a desire, no matter how small, to want things to change, you can access our services.


Your initial session will centre around your therapist understanding you, your needs, issues and your history in order to establish which approach may be best suited to you, enabling you to move forward with your life.

It normally takes a couple of sessions for your awareness to increase and to start seeing changes/improvements in your life. How long you’re in Counselling for depends on your issues and how willing you are to deal with your issues. There’s no set limit on the number of sessions you have; you decide when you want to end the therapeutic process.


Therapy can be a scary concept when it’s your first time accessing a mental health service. This is a process many individuals go through however once you’ve had your first session, you’ll feel a lot more comfortable about the process. If you want your life to change for the better, you can always give us a call.

Are you unhappy?

Even if you don’t know what the causes of your unhappiness are, therapy can help you to establish what may be impacting you and provide you with insight into helping you resolve your issue.

Are you coping?

If you feel you are struggling to get by from one day to the next, it may be that you don’t have any coping strategies in place or there are some underlying issues, which you’re unaware of. Therapy can help with both.

Do you know why you say and behave in the way that you do?

Are there things you say and do that confuse you, you do them and say things but never quite understand why? Counselling can help you work out what’s going on for you unconsciously, making you aware of it so you can change it.

Do you have sudden strong urges?

These feelings come out of nowhere and you act on them but has no idea where they came from. These urges have grown more frequent as time has progressed. Counselling can help provide you with insight into your feelings and how to cope better.


As children tend to learn from what they hear and see, it wouldn’t be ethical to bring children to your sessions. You may be get upset at times, you may discuss things you wouldn’t want your child to hear.


The first session payment is required to be paid in full, this will be taken over the phone when booking your appointment. 

All future payments are to be made in advance via bank transfer – all details will be emailed to you.

Kay’s Counselling room is based in the Jewellery Quarter, the address is:
71 Vyse Street
Jewellery Quarter
B18 6EX
There is a metro stop and a train stop which is a 2-minute walk from the premises, which can be caught from snow hill train station in Birmingham city centre.
There is also the following buses which come near the premises, again there is a 2-minute walk:
Services 8A and 8C (Inner Circle) and 101 from Birmingham City Centre (Colmore Row) and Handsworth serve the Warstone Lane clock in the heart of the Jewellery Quarter. Services 16, 74 and 75 run along Constitution Hill and Great Hampton Street stopping close to Vyse Street.
There is a City Hop from the Birmingham City Centre to the Jewellery Quarter (No.16) which costs £1.
There is also parking outside the premises, tickets costs £2.10 an hour during the day until 6 p.m. and it is free to park from 6 p.m.

The first session has to be paid when the appointment is booked – this payment will be taken over the phone. 

All future payments are via bank transfer. 

Ask Questions With Us

If you have any questions please contact us we will answer your questions via email as
quickly as possible.

Contact Us
To view our terms & conditions of booking sessions, click here.